Help & Support

Need help? Questions or feedback? Email us:

We typically respond within 1-2 business days

Frequently Asked Questions

What is your refund policy?

We offer a 7-day money-back guarantee. If you're not satisfied with your brand kit, email us within 7 days of purchase for a full refund. No questions asked.

To request a refund, email support@brandiette.com with your email address and brand name.

How do I download my brand kit?

After purchase, go to your Brands page to download your brand kit. You can also find the download link in your confirmation email.

What's included in the brand kit?

Logo files (SVG and PNG)
Symbol and wordmark variations
Color palette with hex codes
Typography recommendations
Brand guidelines PDF

Can I use my brand commercially?

Yes! Once you purchase a brand kit, you have full commercial rights to use it for your business, products, marketing materials, and more.